Return Policy

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We will do everything in our power to ensure that you are completely satisfied with your order. However, please bear in mind that we are situated on a farm in North West and may therefore not be able to offer the same return policies as big corporations. If for any reason your purchase isn’t suitable, we will gladly accept a return subject to the Return Policy below:

Please check the items purchased immediately upon delivery. If you wish to return or exchange the purchase, you must contact Ducko Down via email within three (3) days of the delivery date, otherwise we will not accept responsibility for any defective, incorrect or missing merchandise.

  • Merchandise must be clean, unused, unwashed, and undamaged with original tags and labels intact.
  • Shipping costs will not be refunded.
  • Items must be returned within 14 days of purchase, together with your proof of purchase.
  • Items can be refunded or exchanged.

How to return the product:

Step 1

Email with your concern.

Step 2

Complete the return form that will be emailed to you.

Step 3

Return the items to our address supplied in the return form. Return shipping will not be refunded.

Step 4

Once we receive your package, your return will be processed within three (3) business days. You will be notified via email once the return has been processed. If the purchase meets our return policy; we will process your refund. The refund will appear within 3-5 working days. Original shipping charges are non-refundable. If the return does not meet our policy, we will contact you to return your parcel. Should the returned goods not be in a state that is acceptable and according to our returns policy, we will only refund you up to 50% of the purchase price. You will receive an explanation and visual confirmation of the non-conformance. Ducko will however not enter into further correspondence regarding the interpretation of the non-conformance.

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